Hik-Connect - for End User
4.8star
715K reviews
10M+
Downloads
Everyone
info
About this app
The Hik-Connect app is designed to work with devices such as DVRs, NVRs, Cameras, Video intercom and Security control panels. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time. When alarm of your device is triggered, you can get an instant notification from Hik-Connect app.
Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login
Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Device or other IDs
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.8
698K reviews
dowsman
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May 9, 2024
The new update is horrendous. The playback is so annoying now. As soon as you lift your finger off the timelime it jumps and moves. So so annoying. I cant download playback footage either now since the new update the app has downgraded massively. EDIT: downgraded to 1 star. Still no fix for playback. It's so frustrating to try and filter to an event. The timeline pings forwards and backwards. I've raised this but the customer service is non-existent. DO BETTER
17 people found this review helpful
Hik-Connect
May 11, 2024
We are sorry for the issue you are facing. Could you kindly provide us with more details and relevant screenshots or record screen of the issue? Please share them with our support team at feedback@mail.hik-connect.com so that we can assist you more effectively.
Irving C
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April 30, 2024
I must have missed a few updates as UI has changed significantly. But this, or a recent, update has made my whole CCTV network useless as it appears I can now only view cameras, whether direct or via NVR, if I'm on the same subnet as the camera/NVR. Since my cameras and other security (mostly non-Hik) devices are on a dedicated VLAN that means switching VLANs - it's quicker to just stick my head out of the window! - and I can't access cameras via 4G or wifi when out of the house. USELESS.
12 people found this review helpful
Hik-Connect
May 11, 2024
We are sorry for the issue you are facing. Could you kindly provide us with more details and relevant screenshots or record screen of the issue? Please share them with our support team at feedback@mail.hik-connect.com so that we can assist you more effectively.
Claire Proctor
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May 1, 2024
EDITED no live view for nearly 15 days now, unplayable notifications. This is getting ridiculous. Fix this problem ASAP!! Since updates I keep getting blank notifications several times a day. Notification comes through that line has been crossed. Go onto video which is blank preview picture and says unavailable when try and play. Also when out of the house app rarely connects to cameras even in 5g areas. Even inside the house is not connecting in app since update.
22 people found this review helpful
Hik-Connect
April 24, 2024
We are sorry for the issue you are facing. Could you kindly provide us with more details and relevant screenshots or record screen of the issue? Please share them with our support team at feedback@mail.hik-connect.com so that we can assist you more effectively.
What's new
1. Personal mode supports the Auxiliary Care Radar (DS-TDSB00-EKH).
2. Personal mode supports network speakers, supports uploading local audio from your phone to the network speaker, and supports configuring scheduled broadcast tasks.
3. Personal mode supports alarm output enable/disable of cameras and shared cameras.
4. Personal mode supports retrieving your encryption password/verification via email.
5. Team mode compatible with network devices
2. Personal mode supports network speakers, supports uploading local audio from your phone to the network speaker, and supports configuring scheduled broadcast tasks.
3. Personal mode supports alarm output enable/disable of cameras and shared cameras.
4. Personal mode supports retrieving your encryption password/verification via email.
5. Team mode compatible with network devices
